One inbox for all of it
Every message, call note and review lands in one place, with the customer and their plan attached.
New Two-way sync with your issue tracker
Hear every customer. Build what matters.
Echolane gathers feedback from email, chat, calls and app reviews, groups it into themes and shows which ones matter most to your revenue — so the roadmap writes itself.
14 days free · No card needed · Set up in 11 minutes
Any way to get a CSV of last month's numbers?
Can I stop interns from deleting projects?
They won't sign without scheduled PDF reports.
We need view-only access for our clients.
Great app, but exporting data is painful.
Admin roles please — we are 40 people now.
Collects feedback from every channel your customers already use
- Live chat
- Support tickets
- Sales calls
- App reviews
- Surveys
- Community
Features
From noisy inbox to a roadmap you can defend
Five tools that replace the feedback spreadsheet nobody wants to update.
Themes, not tags
Similar requests are grouped automatically. You rename, merge or split with a drag.
Weighted by revenue
See which themes come from your biggest accounts, not just the loudest ones.
Reply where it started
When a feature ships, everyone who asked for it gets a personal note in their own channel.
A roadmap that links back
Every roadmap item shows the real quotes and customers behind it.
How it works
Four steps, then it runs itself
- 1
Collect
Connect your inbox, chat and review sites in a few clicks.
- 2
Group
Echolane sorts every message into themes as it arrives.
- 3
Decide
Rank themes by customers, revenue and effort, together with your team.
- 4
Close the loop
Ship it and let every customer who asked know it is live.
−62%
time spent triaging feedback
3.4×
more feedback linked to the roadmap
11 min
average setup time
Stories
What changed when the spreadsheet went away
“We used to argue about what customers wanted. Now we open Echolane and look.”
“Closing the loop alone paid for it. Customers write back to thank us for listening.”
“Revenue weighting changed our Q3 plan. The quiet enterprise requests were the big ones.”
Pricing
Priced per workspace, not per seat
Invite your whole team. Every plan starts with a 14-day free trial.
Solo
For founders talking to their first customers.
€0 / month
- 2 feedback sources
- 100 messages per month
- Automatic themes
Most teams pick this
Team
For product teams shipping every week.
€49 / month
- Unlimited sources and messages
- Revenue weighting
- Issue tracker sync
- Close-the-loop replies
Company
For several products and teams.
€149 / month
- Multiple workspaces
- SSO and audit log
- Custom data retention
- Priority support
FAQ
Asked often enough to answer here
Can I import the feedback I already have?
Yes. Upload a CSV or connect your inbox and Echolane imports up to 12 months of history on the first sync.
How accurate is the automatic grouping?
Most teams keep about nine out of ten suggested themes as they are. Anything else you can merge or split in seconds.
Is our customers' data used to train models?
No. Your data is only used to group your own feedback and is never shared with other workspaces.
We are two people. Is this too much tool?
The Solo plan is free and built exactly for that stage: two sources, automatic themes and nothing to configure.
Point it at one week of your feedback
You will see your first themes before your coffee gets cold.
Start free trial